FREQUENTLY ASKED QUESTIONS

Upgrading to Pathlore LMS 5.3:
A document for existing Pathlore Users

This document was developed to provide current users of Pathlore Registrar®, Classroom Learning System (CLS), Online Learning System (OLS) and the full LMS with answers to commonly asked questions about upgrading to the new release of Pathlore LMS 5.

If you still have additional questions please email them to info@pathlore.com.

RELEASE DATE AND FEATURES

When was the release of LMS 5 for current LMS - Classroom Edition (CLS) and Registrar Edition (RAS) users?
LMS - Classroom Edition and Registrar Edition customers can upgrade to LMS 5 with the release of LMS 5.2 made available in March 2002.

When is the expected product release of LMS 5 for current LMS and OLS users?
Current LMS and OLS customers will be able to upgrade to LMS 5 with the release of LMS 5.3 currently scheduled for May, 2002.

What databases is LMS 5 certified for?
LMS 5 will be certified to work with MS SQL Server, Oracle and MSDE (Classroom and Registrar Edition) databases.

Is Xbase available as a database platform in LMS 5?
Xbase is not available as a database platform in LMS 5. Xbase users will need to move to a Relational DataBase Management System - RDBMS (MSDE, MS SQL Server or Oracle) prior to upgrading to LMS 5.

Is Report Writer offered as a report-writing tool in LMS 5?
Pathlore's Report Writer is no longer available as a reporting tool in LMS 5. Xbase customers will need to move to a third-party reporting tool. Our recommendation is Crystal Reports® by Crystal Decisions.

Is Pathlore's Report Writer Conversion utility (tool for converting Report Writer report definitions to Crystal Reports) available in LMS 5?
The Report Writer Conversion utility does not ship with LMS 5. Customers will need to convert their reports to Crystal Reports prior to upgrading to LMS 5.

If I am a user of the Classroom Edition (CLS) or the Registrar Edition and I am looking to move up to the full LMS, do I have to wait until the May release of LMS 5.3?
As a current Classroom or Registrar Edition you can move up to the full LMS starting with the release of LMS 5.2. See your Account Executive for pricing details.

When will Pathlore's Phone Self Service option be available for LMS 5?
Phone Self Service (PSS) support for LMS 5 will be available in LMS 5.3, scheduled for May 2002.

Will OLS Author be offered in LMS 5?
The OLS Author will not be shipped with LMS 5. However, LMS customers can continue to use their existing authoring functionality even after upgrading to the new release. Customers will need to maintain their 4.x database for content creation, storage and delivery. The LMS 5 manuals will not contain any information on the OLS Author. Customers wanting to continue using this tool will need to retain their LMS 4.0 manuals for reference.

If LMS customers want to continue to use their OLS-Authored courses in LMS 5, they will need to install the OLS Compatibility Pack that will be shipped to them with the product. For further details, please contact your Account Manager at 888-PATHLORE.

What are the enhancements in LMS 5?
Please refer to the 'What's New in LMS 5' overview document located on the Customer Zone.

UPGRADE REQUIREMENTS & SUPPORT

What is the upgrade path for Registrar customers on 7.0?
Registrar customers, active on CCP, can upgrade directly to the Registrar Edition of LMS 5.2, IF you are on a RDBMS. Registrar users still using Xbase must move to a RDBMS prior to upgrading to LMS 5.

I am on an earlier version of Registrar that does not support RDBMS (Xbase Registrar 7.0.3 & below), how can I add RDBMS support?
If you are ready to move to an RDBMS and you are on an older version of Registrar (7.0.3 or earlier) you will need to contact your Account Manager at 888-PATHLORE to request your copy of the latest release (LMS 4.3.2 - Registrar version 7.0.8). By updating your system to the 7.0.8 version you will obtain RDBMS support for the software.

Is there a charge for the LMS 5 upgrade?
Customers current on Pathlore's Customer Care Plan (CCP) are entitled to a free upgrade of the products and options that they are licensed for.

Can I get the LMS 5 upgrade for my product not currently covered under CCP?
Yes. In order to receive the upgrade you will first need to re-activate your annual CCP maintenance plan. Once activated, your product upgrade can be shipped free of charge. Please contact your Account Manager to renew your CCP at 888-PATHLORE.

What are the System Requirements for LMS 5?
Please refer to the Minimum System Requirements located under the Product Section of the Customer Zone.

What manuals will be shipped with LMS 5?
The following manuals will ship with the new release of LMS 5:

Manual Name	Description
Installation	This manual contains a broad overview of the LMS and its role in an enterprise. It also describes how to install every system component (including the Design Center and Student Center).
System Management	This manual replaces much of the System Management (Oracle, SQL Server) manual. It also includes information describing how to use virtual classroom software with LMS.
Administration Center	This manual describes the use of the web-based Administration Center.
Administration Center (Windows)	This manual describes the use of the Windows-based Administration Center. It is very similar to the former Classroom Learning Administration manual.
Content Center*	This manual describes the role of online self-paced training (content) within an LMS.
Design Center**	This manual describes how to use the Design Center to customize the Student Center.
Reporting, Importing, Exporting	This manual describes how to create reports using TGA Batch Reporter and Crystal Reports, how to import data (groups, persons, statistics) to the database using Import Manager, and how to export data from the database using Export Manager
Phone Self Service***	This manual describes the installation, configuration and use of the Phone Self Service (PSS) option with Pathlore LMS.

* Content Center manual is shipped only to users of the full LMS.
**Design Center manual ships only to users of Pathlore LMS and Pathlore LMS - Classroom Edition.
***PSS Manual ships only to users of Phone Self Service.

Are services required to upgrade to LMS 5?
Services are not required to upgrade to LMS 5. However, for customers with highly complex LMS set-ups we do strongly recommend that you consider using Pathlore services to assist in upgrading your system.

Are services recommended to upgrade to LMS 5?
We recommend that you consider using Pathlore services to assist in upgrading your system.

Note: At any time during the upgrade process should you have a question or need assistance, Pathlore's Technical Support desk is available.

MORE INFORMATION

Whom do I contact with my questions?
Whenever you have a technical question about your product or need assistance with a "How To" contact the Pathlore Technical Support team toll free at: 800-932-6322 (M-F, 8:00am-8:00pm ET).

If you have general upgrading questions that are not technical in nature please contact your Account Executive.